Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
5.8
Location
5.2
Service
5.0
Dining
5.0
Guest reviews
8.0/10
based on 5 reviews
7.2
7.2/10 based on 282 reviews
Riley
United Kingdom,
March
2025
7.0/10
My stay at Sky Dome Resotel was definitely a mixed bag. The rooms were clean and had a nice new feel, but the hotel's location left a lot to be desired since it was pretty isolated. Plus, the customer service was lacking, with staff not speaking much English, which made things really frustrating at times.
Rooms
7.0
The room was small but clean, offering a comfortable bed and nice fixtures. It had a flat screen TV, but only local channels were available.
Service
5.0
The staff were friendly, but the language barrier made communication difficult and some amenities advertised were not available. I felt like they were more attentive during check-in than when issues arose.
Location
5.0
The hotel's location was a downside, being far from shops or restaurants and basically in the middle of nowhere. I had to rely on rides to get anywhere.
Dining
5.0
The breakfast buffet had limited options and was pretty repetitive, not what I expected for the price. I decided to skip it on the last day and grab something better at the airport.
Facilities
5.0
While the facilities looked appealing, many services were either under construction or not available, which was disappointing. The rooftop bar was nice but had a weird setup.
Jessica
United Kingdom,
January
2025
6.2/10
My stay at Sky Dome Resotel was quite disappointing. The hotel is newly opened, but it feels like it's already losing its shine. The location is a bit isolated, with hardly any food options around, and the breakfast was painfully limited. However, the staff were friendly, and the cleanliness of the room was satisfactory.
Rooms
6.0
The room was small but clean, albeit lacking proper maintenance. We struggled with luggage space and the overall atmosphere felt a bit old.
Service
5.0
While the staff had a friendly demeanor, they were often unhelpful and not well-informed about the hotel's amenities. There was inconsistency in communication regarding available services.
Location
5.0
The hotel is located in a remote area, far from any convenient food options or attractions. It was decent for proximity to the airport but otherwise felt like the middle of nowhere.
Dining
5.0
Dining options were severely limited. The quality of food offered was below expectations, with the breakfast choices being particularly disappointing.
Facilities
5.0
Facilities were underwhelming. The Sky Lounge was often closed or unavailable, and the overall maintenance seemed lacking.
Paul
United Kingdom,
November
2024
5.8/10
During my stay at Sky Dome Resotel, I encountered both enjoyable aspects and significant disappointments. While the staff were friendly and helpful, the facilities left much to be desired. I appreciated the modern and clean room, yet the poor maintenance and service issues overshadowed the positives.
Rooms
6.0
My room was modern and clean, but it was quite tiny for two people, making it difficult to store larger luggage.
Service
5.0
While the staff were polite and friendly, the communication in English was a struggle and they didn't address my concerns effectively.
Location
6.0
The hotel is located a bit far from the center, and there wasn’t much around. It was close to the Fashion Island Mall, which was convenient for me.
Dining
5.0
Dining options were very limited and the rooftop restaurant overpriced. The food quality was decent but portions were small.
Facilities
5.0
I was disappointed with the facilities. Some amenities like the jacuzzi weren't working, and the pool needed maintenance.
Jonathan
United Kingdom,
November
2024
5.8/10
I stayed at Sky Dome Resotel for three nights, and it was a mixed bag. On the upside, the rooms were clean and the staff at night were helpful. However, the location is pretty isolated with no nearby dining options, and the breakfast was quite disappointing.
Rooms
5.0
The room was small but clean, with a new flat screen TV, although it only had local channels. Storage space was limited, making it tough for two people with bigger luggage.
Service
5.0
While one staff member was super attentive and spoke English well, others had a lackluster attitude, especially at the reception, where they seemed more focused on chatting with each other than assisting guests.
Location
5.0
The hotel is in the middle of nowhere with no restaurants or stores nearby, which made finding food a challenge. Its proximity to Fashion Island Mall was the only perk.
Dining
5.0
The breakfast buffet had very limited options that didn't change, which made my last day breakfast hunt at the airport feel like a treat. The hotel's dining options were overpriced and not great.
Facilities
5.0
Facilities seemed basic with few services available; the promised spa was still under construction, which was disappointing.
Ralph
United Kingdom,
November
2024
5.8/10
I had high hopes for my stay at Sky Dome Resotel, especially with its new facilities. However, the experience was marred by several drawbacks, particularly the lack of nearby amenities and the unresponsive staff. Although the rooftop restaurant had a nice ambiance, the food quality didn't quite live up to the hype and the limited dining options left me dissatisfied.
Rooms
5.0
The room I stayed in was quite small, which made it difficult to store my luggage comfortably. While it was clean and featured a new flat-screen TV, the overall size felt cramped for two people.
Service
5.0
Although the staff were friendly, communication in English was a challenge, and there was a noticeable lack of responsiveness. My requests often felt ignored, especially regarding missing amenities and issues with my room.
Location
5.0
The hotel's location is a significant downside. It's fairly isolated with no nearby food options or shops, making it inconvenient for someone like me who needed to explore the area.
Dining
5.0
The dining experience left much to be desired. The breakfast buffet had limited choices that didn't change throughout my stay, making it quite uninspiring. The rooftop restaurant, while nice in theory, was overpriced for what was served.
Facilities
5.0
Facilities were lacking, with the absence of promised amenities like a spa. The rooftop area was inviting, but the service there was slow and inattentive.